Introduction

Our website address is: https://www.littleboxofcrochet.co.uk.

We are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.littleboxofcrochet.co.uk you are accepting and consenting to the practices described in this policy.

Access to Information

You have the right to access information held about you and should you wish to access that information you should contact us at info@littleboxofcrochet.co.uk

Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Please check this page regularly to familiarise yourself with any changes to our privacy policy.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Disclosure of your Information

We will not share your personal information with any third party for the purposes of marketing.

We may however share your information with selected third parties including:

• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

• Third party providers who allow us to provide you with the products and services that you purchase from us (for example, Royal Mail who will post the boxes)

Information we may collect from you

• Information you give us. You may give us information about you by filling in the contact form on our site www.littleboxofcrochet.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product or place an order on our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information (although this is protected by the privacy policies of Paypal and Stripe and which can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full https://stripe.com/gb/privacy

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page

• We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

How we use your information

We will use Information you give to us in the following ways:

• to send you the products purchased via the website.
• To send you general (non-marketing) email communications – for example with pattern amendments or video tutorial links.
• To send you email notifications which you have specifically requested (for example notification when a product is back in stock)
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; If you do not want us to use your data in this way, please email us at info@littleboxofcrochet.co.uk
• to notify you about changes to our service;

We will use information we collect from you in the following ways:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;

Where we store your personal data

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The website is hosted in a data centre in the UK which has ISO 27001 Information Security accreditation.

The data is also stored in backups of the website which are currently stored in the US and are encrypted. Backups are created on the server by a system process to disk and sent over SSL to Amazon S3 where they are stored. AWS has in place effective technical and organisational measures for data processors to secure personal data in accordance with the GDPR. They are encrypted during the send process and while stored in S3. Backups are stored in S3 for 30 days, at which point they are deleted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to access information held about you and should you wish to access that information you should contact us at info@littleboxofcrochet.co.uk

Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please email us info@littleboxofcrochet.co.uk