RETAIL TERMS AND CONDITIONS
- These terms
i. What these terms cover. These are the terms and conditions on which we supply products to you.
ii. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
i. Who we are. We are Little Box of Crochet, a company registered in England. Our office is at 6 Main Street, Ingleton, Carnforth, North Yorkshire. Our VAT number is 249 3127 02.
- How to contact us. You can contact us by emailing us at email@example.com
iii. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. Our goods and subscription service
i. You may place orders for products through our platforms either by:
a. placing a one-off order for goods; or
b. through subscribing to our services.
ii. One off purchase of goods. If you do place a one-off order for goods through our platform, we shall take payment for those goods on the day that your order is placed via your selected payment method.
iii. When you subscribe to our services we will automatically sign you up to receive a regular delivery of products – either bi-monthly or quarterly depending on the product you choose. We refer to this generally within these terms and conditions as a “subscription”.
iv. There are several different types of subscriptions available to you. Depending on which of the below subscription services you select at the time of placing your order, the term for which products will be delivered to you, and the payment terms on which such orders are placed, will vary.
v. You may place an order through our website on the basis of any of the following subscription terms:
a. Our “monthly” Little Box of Crochet monthly rolling subscription to receive a delivery of products one time every other month from the date of subscription until that subscription is cancelled in accordance with the terms set out in clause 9. The posting months being February, April, June, August, October and December. We shall take payment for the first month of the subscription on the date that your order is placed, and shall take payment for each subsequent month via repeat payment through your chosen payment method, for the duration of the subscription. We shall take payment monthly, and provide products to you bi-monthly, until the subscription is cancelled; You may cancel your subscription at any time and request a refund of any payment(s) that have been made if a box has not been dispatched in connection with those payments.
b. Our “every other month” Little Box of Crochet rolling subscription to receive a delivery of products one time every other month from the date of subscription until that subscription is cancelled in accordance with the terms set out in clause 9. The posting months being February, April, June, August, October and December. We shall take a payment for the first bi-monthly box. You may cancel your subscription at any time and request a refund for any payment where a box has not yet been dispatched.
- Our “Little Box of Knitting” subscription to receive delivery of a box from each quarter, for the duration of the subscription. The posting months being March, June, September and December. We shall take payment for the first box at the time of placing your order, and then every third month thereafter. You may cancel your subscription at any time. If the box has not yet been dispatched, you may request a refund for that payment.
- Our contract with you
i. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
ii. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We will contact you and offer a refund.Our products
i. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
ii. Information about our products:
Occasionally we will include extra items within our boxes as “treats” alongside the yarn, hooks and patterns.
a. Perishable food items:
We advise you to check product packaging for nutritional information and allergen warnings before consumption.
This is especially important if you have an allergy or intolerance.
b. Cosmetic products:
We advise you to test a small area of skin prior to using the product if you have a known skin allergy or are
sensitive to fragrances. If a rash or allergy develops discontinue use immediately. Do not use the products for
anything other than the purpose for which they were created. Do not ingest the products intended for external use
(i.e. creams, lotions, perfumes, cosmetics) and avoid contact with eyes.
iii. We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of the products.
Your rights to make changes
i. If you wish to make a change to the selected product within your subscription please email us at firstname.lastname@example.org. The change will take at least seven days to take effect and we cannot guarantee the change will apply to products to be dispatched by us within seven days of the date of the change.
ii. If you wish to change the payment date of your subscription please log-in to your account to do so. You may select any day between the 1st and 19th day of any given month.
- Our rights to make changes
i. Minor changes to the products. We may change and/or substitute (at our sole discretion) products to reflect changes in relevant laws and regulatory requirements.
ii. More significant changes to the products and these terms. In addition, as we informed you in the description of the products on our website, we may make changes to these terms or the products at our sole discretion, but if we do so we will notify you prior to such changes taking effect and you may then contact us to end the contract before the changes take effect and (if applicable) receive a refund for any products paid for but not received.
8. Providing the products.
i. Delivery costs:
a. will be payable in respect of the subscription services – we send all our boxes by tracked postal services. Where this service is not available in your area, please advise us. Unfortunately we cannot reduce the postage cost to reflect this change. Delivery costs will be displayed clearly at checkout prior to you completing your order.
- will be payable in respect of any one-off order for goods – any applicable delivery costs will be displayed clearly at checkout prior to you completing your order.
ii. When we will provide the products.
iii. If the products are a one-off order for goods we will endeavour to deliver them to you within the timeframe notified to you by us at the time of you placing your order, and in any event within 30 days after the day on which we accept your order .
iv. If the products are a subscription to receive goods. We will dispatch the goods to you on the next posting date after the time of placing your order, or as close as reasonably possible to that date, until the subscription expires (if applicable) or you cancel your subscription.
- We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
vi. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
vii. If you do not re-arrange delivery. If you do not collect the products from our selected delivery company as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
vii. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
a. we have refused to deliver the goods;
b. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
c. you told us before we accepted your order that delivery within the delivery deadline was essential.
i. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 8.viii, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
ii. Ending the contract for late delivery. If you do choose to treat the contract as ended for late delivery under clause 8.viii or clause 8.ix, you can cancel your order for any of the goods or reject goods that have been delivered. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us. We will pay the costs of postage. Please email us at email@example.com
iii. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
iv. When you own goods. You own a product which is goods once we have received payment in full.
v. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, when you subscribe to your subscription box we will ask you for your email address, address and a contact telephone number
vi. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
a. deal with technical problems or make minor technical changes;
b. update the product to reflect changes in relevant laws and regulatory requirements;
c. make changes to the product as requested by you or notified by us to you (see clause 6).
vii. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
viii. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.
9. Your rights to end the contract
i. You can always end your contract with us Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
a. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 11;
b. If you want to end the contract because of something we have done or have told you we are going to do, see 9.ii;
c. If you have just changed your mind about the product, see clause 9.iii. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of returning any goods;
d. In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.vi.
ii. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you, on a pro-rata basis, for any products which have not been provided. The reasons are:
a. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 7);
b. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
c. there is a risk that supply of the products may be significantly delayed because of events outside our control;
d. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or
e. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 8.viii).
iii. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
iv. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
a. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
b. any products which become mixed inseparably with other items after their delivery.
v. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
a. If you have bought goods: you have 14 days after the day you (or someone you nominate) receives the first delivery of goods, unless:
Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
Your goods are for regular delivery over a set period (our subscription boxes). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
vi. Ending the subscription contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see above), you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know via the website or via firstname.lastname@example.org. The contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we incur as a result of your ending the contract.
vii. How to end the contract with us (including if you have changed your mind)
a. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
Website. Log in to your account on our website and you may suspend or cancel your subscription.
Email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address associated with your account.
viii. Returning products after ending the contract (within the cooling-off period as described above)
a. Non Food (non-perishable) Goods: If you end the contract for any reason after products have been dispatched to you or you have received the goods, you must return them to us.
b. Food (Perishable) Goods: Food items are excluded from your statutory right to return goods.
viv. When we will pay the costs of return. We will pay the costs of return:
a. if the products are faulty or misdescribed;
b. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so.
In all other circumstances, such as where you have simply changed your mind in accordance with paragraph 9.iii, you must pay the cost of returns.
vv. How we will refund you. We will refund you the price you paid for the product by the method you used for payment. However, we may make deductions from the price, as described below.
vvi. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
a. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
b. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
vvii. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
a. If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
b. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
10. Our rights to end the contract
i. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
a. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
b. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products to you;
c. you do not, within a reasonable time, allow us to deliver the products to you.
ii. You must compensate us if you break the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract.
iii. We may withdraw products. We may write to you to let you know that we are going to stop providing a particular product. We will attempt to let you know at least one week in advance of our stopping the supply of such a product.
11. If there is a problem with the product
i. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at firstname.lastname@example.org. Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
iii. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products due to them being faulty or misdescribed you must post them back to us. We will pay the costs of postage where the products are faulty or misdescribed. Please email us at email@example.com
12. Price and payment
i. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.iii for what happens if we discover an error in the price of the product you order.
ii. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
iii. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
iv. When you must pay and how you must pay.
a. We accept payment for a one-off order of goods via credit and debit card, PayPal and ApplePay, in accordance with clause 3; and
b. We accept payment for your subscription via credit card, debit card, PayPal and ApplePay as further described in clause 3.
i. You must update us with any changes to your payment details, within three working days of changing the details. You can make changes to your payment details by updating them via our website in “My Account”.
ii. If a payment has been rejected by your bank, we may suspend your orders via our Website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the Website again.
iii. We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.
iv. You must pay for the products before we dispatch them. We will not charge you until we dispatch the products to you, unless otherwise stated in these terms and conditions. In respect of subscription services, we will forward the subscription product after the effective billing date .
13. Our responsibility for loss or damage suffered by you
i. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
ii. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation, loss of business, business interruption, or loss of business opportunity and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by you.
14. How we may use your personal information
15. Other important terms
i. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for products not provided.
ii. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
iii. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
iv. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
v. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
vi. Which laws apply to this contract and where you may bring legal proceedings. This agreement shall be construed and interpreted under the laws of England and Wales and you can bring legal proceedings in respect of the products in the English courts.
v. Alternative dispute resolution. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform. We use Stripe for all disputes, their address is: 185 Berry Street, Suite 550, San Francisco, CA 94107.
If you have signed up to one of our subscription boxes, we reserve the right to keep the contents of the box a secret until the boxes have all been dispatched. Thereafter we will display photos and information regarding the contents and design on social media and our website. From time to time, we may divulge the contents of the boxes prior to their dispatch.